My Phone is Broken by Andrew Shephard
I was on holiday walking through the countryside in Spain when my mobile phone broke. The screen went blank and that was it – dead. Back home, I tried a few tips from the internet, most of which involved violence towards the phone. The tips didn’t work, so I went to a mobile phone shop, attracted by a special offer which was too good to ignore. The bright and modern shop was busy. Staff in casual uniforms were attending customers browsing the latest amazing gadgets. But the happy consumer paradise was being spoiled by a man who was ranting and raving into a phone. He seemed to be trying to explain a problem to a customer service or computer expert on the other end of the connection. He spoke loudly but slowly, as if speaking to an idiot who only understood simple words. He kept repeating himself. The man’s frustration was embarrassing; I saw the shop staff and customers exchange glances which said, 'What a rude man to speak like that.' People gave him a wide birth as if he